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Returns for customers within the European Union

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the products are unused and undamaged and existing labels, stickers and seals have not been removed. When labels and any seals on the product are removed, your order is final and cannot be returned. The warranty seal is applied to our shoes by means of single-use labels with warranty cord and stickers.

After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account.

Request a return

You can use the official EU withdrawal form. However, it is easier to email us: [email protected]. You will then receive a return instruction and a return number. Only send the return if you have received the return instruction and return number. We cannot process returns without a request or return number.

Paid return shipping label

For customers in the following countries, we offer a paid return label which in many cases is cheaper than paying the return costs yourself. You will receive the link to the portal from us as soon as you request a return number.

Country Costs € return label Shipping options
Netherlands 4,50 DPD, PostNL
Belgium 5,50 DPD
Germany 5,50  DPD
France 7,95 DPD
Denmark 13,00 DPD
Poland, Czech 13,00 DPD
Sweden 16,20 DPD
Finland 19,50 DPD
Austria 12,75 Postal service (PostNL return)
Slovenia 15,00 Postal service (PostNL return)

For other EU countries we can't offer return labels due to limitations of DHL, PostNL and DPD. Please arrange a shipping label for your country yourself. 

Requirements for return shipment

If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected]

We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. The price paid per product will be refunded including original shipping costs for customers within the EU.

Note: if you choose a payment option with additional costs (paypal, Klarna), these additional costs will not be refunded. We offer sufficient payment options at no cost so that you do not have to use these expensive payment methods for you and us.

Returns that are returned late or (partly) damaged or worn can be deducted an amount to cover the costs of stocking or settling the damage.

Please note: the buyer is responsible for paying the shipping costs for the return shipment to our warehouse in the Netherlands.

Exception custom products

The right of withdrawal does not apply to products that you purchase through this web store that are made to measure according to the specification entered by you (made-to-measure or made-to-order). The sale is final after successful payment. Each product is explicitly stated if it concerns a custom product.

Returns from outside the EU

For customers outside the EU, in principle, all rights apply as stated for EU customers. The only exception is that the shipping costs outside the EU will not be reimbursed in case of return.

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